Frequently Asked Questions (FAQ)



How to install and use the alpha version of Disk & Tape?

Go to Getting started page and we will take you from there.

How to delete my account?

You are not able to delete your account at this time. Please contact us at for assistance.

How to recover a deleted account?

You are not able to recover your account and all the data associated with it. Please contact us at for assistance.

How many Disk & Tape accounts are allowed per household?

There is no hard limit on how many accounts are allowed per household, as long as each root and host are associated with one account.

How many Disk & Tape accounts per computer can I have?

One. In order to view and manage files stored on a particular computer, it must be registered with your account as a “host”. Each host must be associated with one account only.



What are the system requirements to install Disk & Tape?

We have tested our software on Windows 10, Ubuntu Linux 22.04, and macOS Ventura 13.3.

What is a host and how to register them?

Files generally reside on disk drives, which are connected to computers (permanently or temporarily). In order to organize and manage files stored on a particular computer, it must be registered with your account as a “host”. No files on a newly registered host are included.

To register a host on Linux

To register a host on Windows

What is a root and how to register them?

Roots are locations (directories or entire drives) containing files that you want to organize and manage. You need at least one to begin with. You will be able to add more roots later.

To register a root on Linux

To register a root on Windows

What is a fixed root?

A fixed root is a directory containing files that you want to organize located on internal, or fixed, hard drive.

What is an external root?

An external root is a directory containing files that you want to organize located on removable, or external, hard drive.



Security, privacy, supported operating systems, etc.

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How secure are my files with Disk & Tape?

Very. To protect our customers and their data, we employ the following layers of security:

  1. Two-Factor Authentication (2FA): We use this method to prove the account ownership.
  2. Data encryption: Your data is encrypted before leaving your computer (and we don't know the encryption keys).
  3. Your passwords are salted and hashed. Even if they weren't, stealing your password wouldn't help decrypting your data because the encryption keys are not protected by the password — as we don't have them, at all.

What is 2FA?

Two-Factor Authentication, or 2FA, is an extra layer of protection used to ensure the security of online accounts beyond just a username and password. You will be asked for a unique code (generated by an authenticator app) every time you log in.

What is data encryption?

Data, or plaintext, is encrypted with an encryption algorithm and an encryption key. The process results in ciphertext, which only can be viewed in its original form if it is decrypted with the correct key.

What is not encrypted?

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How to recover the lost encryption key?

If the encryption key is lost, we will not be able to help you recover it. Maintaining any backup copies of the encryption key is your responsibility.

What is an API key?

An application programming interface (API) key is a code used to identify and authenticate an application or user. API keys are available through platforms, such as a white-labeled internal marketplace. They also act as a unique identifier and provide a secret token for authentication purposes.

Do you use Google Analytics or any other web analytics services?

Yes. We use Google Analytics to track user behavior on our website. Google Analytics works by relying on a small bit of Javascript Code that is placed on our website. This code is activated when visitors arrive on our site.

Do you collect my personal information?

We don′t and we can′t. Everything uploaded to our cloud (with the sole exception of information required for billing purposes) is encrypted on the client side with your private keys.

Do you share my personal information?

No. Unlike some other companies, we do not earn money by selling your personal data. We earn money by selling our product.



What is Disk & Tape and how does it work?

Disk & Tape is a powerful tool built by and for those looking to organize and manage their personal files across multiple devices and clouds.

We are offering a 30-day free trial for testing our services before committing to a paid subscription.

Is it difficult to use Disk & Tape?

We're striving to make our product easy to use but our MVP is command-line based. If you are comfortable with text-based interfaces, then our MVP might be well-suited for you. We understand it's a lot of manual work, and we will make it easier in the future. For now, we want to give it more visibility to avoid as many mistakes as possible.

What is the best way to contact Disk & Tape?

Via one of the emails provided below.