Go to Getting started page and we will take you from there.

You are not able to delete your account at this time. Please contact us at help@disktape.com for assistance.

You are not able to recover your account and all the data associated with it. Please contact us at help@disktape.com for assistance.

There is no hard limit on how many accounts are allowed per household, as long as each root and host are associated with one account.

One. In order to view and manage files stored on a particular computer, it must be registered with your account as a “host”. Each host must be associated with one account only.

We have tested our software on Windows 10, Ubuntu Linux 22.04, and macOS Ventura 13.3.

Files generally reside on disk drives, which are connected to computers (permanently or temporarily). In order to organize and manage files stored on a particular computer, it must be registered with your account as a “host”. No files on a newly registered host are included.

To register a host on Linux

To register a host on Windows

Roots are locations (directories or entire drives) containing files that you want to organize and manage. You need at least one to begin with. You will be able to add more roots later.

To register a root on Linux

To register a root on Windows

A fixed root is a directory containing files that you want to organize located on internal, or fixed, hard drive.

An external root is a directory containing files that you want to organize located on removable, or external, hard drive.

Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Very. To protect our customers and their data, we employ the following layers of security:

1. Two-Factor Authentication (2FA): We use this method to prove the account ownership.
2. Data encryption: Your data is encrypted before leaving your computer (and we don't know the encryption keys).
3. Your passwords are salted and hashed. Even if they weren't, stealing your password wouldn't help decrypting your data because the encryption keys are not protected by the password — as we don't have them, at all.

Two-Factor Authentication, or 2FA, is an extra layer of protection used to ensure the security of online accounts beyond just a username and password. You will be asked for a unique code (generated by an authenticator app) every time you log in.

Data, or plaintext, is encrypted with an encryption algorithm and an encryption key. The process results in ciphertext, which only can be viewed in its original form if it is decrypted with the correct key.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

If the encryption key is lost, we will not be able to help you recover it. Maintaining any backup copies of the encryption key is your responsibility.

An application programming interface (API) key is a code used to identify and authenticate an application or user. API keys are available through platforms, such as a white-labeled internal marketplace. They also act as a unique identifier and provide a secret token for authentication purposes.

Yes. We use Google Analytics to track user behavior on our website. Google Analytics works by relying on a small bit of Javascript Code that is placed on our website. This code is activated when visitors arrive on our site.

We don′t and we can′t. Everything uploaded to our cloud (with the sole exception of information required for billing purposes) is encrypted on the client side with your private keys.

No. Unlike some other companies, we do not earn money by selling your personal data. We earn money by selling our product.